Absolutely nothing on sale here today. Honest.

Black Friday, Schmack Schmiday.

I don’t go in for that nonsense. Never in my life have I spent the night in a Best Buy parking lot, waiting for 12:01 so I could get into the holiday spirit by being trampled by an insane mob while trying to get my mitts on a $99 plasma [...]

Happy Independence Day!

Tomorrow is the day that we Americans traditionally celebrate our independence by setting off explosives and drinking too much beer.

I prefer a kinder, gentler celebration, myself. I also like to think about the many meanings of “independence” and how they’re showing up in my life. July 4 is a nice sort-of-halfway point between [...]

“Is everything delightful?” or, why market to your existing customers

Two quick examples of why it’s great to actively sell to your existing customers:

1. “Is everything delightful?”

The other day I had lunch with a friend at one of my favorite local restaurants, Farm Artisan Foods. We were enjoying a sampling of tapas-like small plates, including a truly delicious salad that included [...]

How to avoid Upsell Hell (Heart-Centered Technology Tip)

How NOT to upsell (and by the way, my car DIDN’T explode)

This week’s edition of Heart-Centered Technology Tips is more marketing-focused, and it contains a recommendation for a product I recently purchased. There, you’ve been warned.

You might already know that I believe technology is just a tool that we use to [...]