Restaurant menu follies

The Professor and I recently got takeout Thai food from our favorite local restaurant, Sky Thai. And it turned into a case study in “what were they thinking?” that I just had to write about.

Takeaway #1: A good domain name gives you a lot of Google juice

I knew I had a paper menu somewhere (in [...]

Moments of zing! Or, what I've been learning about Right People

I read Havi’s post on Re-explaining the Right People concept today, and feel inspired to tell my how-I-found-Havi story here because it is my best (living, organic) self-reminder of the whole idea of Right People. It was my moment of zing! that gave me a visceral (in a good way!) right-people experience that I draw [...]

My phantom waiting room, bamboozled customers, and DirecTV

Another item from the junk-mail files.

It’s amusing to observe how off-base some of this old-school dead-tree marketing can be.

I usually throw this stuff away without opening it, but what the heck, it was a slow mail day, plus this one was addressed to my business name, which was slightly unusual.

It was addressed to me as [...]

I’m a second-class citizen with Verizon

I’m really annoyed by a piece of junk mail I just got from Verizon.

Apparently, they’re pushing the fiber-optic TV/internet/phone bundle for $79.99 per month. Nice deal, right?

Except that I already have that bundle, and I’m paying $99.99 per month.

I like Verizon. I’ve had a bundled landline/internet/cellphone service from them for years. Never had any [...]